Limousine Service Frequently Asked Questions

Q. When does the time start?

A. The rental time starts when the limousine arrives at the pick-up location at the scheduled pick up time. (Our chauffeur always arrives early at no extra charge ex: Your schedule your pick up time for 6:00pm driver shows up at 5:50pm your time begins at 6:00pm whether passengers are in the car or not)

 

Q.  What makes VIP Towncar & Limousine different from other Houston Limo Services?

 A. We strive to provide you with the ultimate experience. From our exceptional customer service staff to our professionally trained chauffeurs and our certified mechanics, we offer a luxurious experience in our immaculately maintained premium vehicles. No detail goes unattended. Some companies arrive for your special event in scratched and dented vehicle with poorly functioning air condition and abrasive chauffeurs. And now, it is too late to send them away. VIP offers only the best so we can delivery on our motto “You deserve…The Ultimate Experience”

 

 Q.  How much does it cost limo rental in Sacramento? What payments do you accept?

 A. The hourly investment for a Houston limousine service or a Houston Party Bus rental varies depending upon the size of the vehicle, the day of the week, the time of year, and the distance travelled.  Vehicles such as a Lincoln Town car averages $50 to $75/hr, Stretch Limousines for up to 8 passengers average $75 to $125/hr, Stretch SUVs for up to 14 passengers average $125 to $220/hr, and Houston Party Buses for to up 30 passengers range from $200/hr on up. Our rates are listed on our Reservations page and our knowledgeable customer service staff will be happy to assist you with any questions or special requests. We accept all major credit cards for limo rentals in Houston, TX.

 

Q.  Do I need to pay the chauffeur an additional gratuity?

 

A. Our professional chauffeurs are highly trained and are compensated at a rate to inspire exceptional customer service.  A basic gratuity of 15 to 20% depending on the vehicle type is included in your original price quote. However, if you believe that your personal chauffeur went above and beyond to make your special event or Houston wine tours relaxing and memorable, you may decide to acknowledge their efforts .No additional compensation is expected by our chauffeurs.

 

Q.  How to I contact my Chauffeur?

 

A. Upon arrival at your pick up location, our chauffeurs will provide you with a calling card to their direct number text or call the number listed when ready. Our customer service staff is also available at our company location to need any of your needs during your experience.

 

Q.  How does your Reservation system operate?

 

A. To secure your reservation, simply complete the necessary information on our secure and confidential web site or via telephone with one of our Customer Service Representatives. Once we receive your information, we will contact you by phone and email to confirm your booking and to inquire about any VIP Concierge Services you may desire. Your email confirmation acts as our written guarantee to provide you with the services you desire for Sacramento limo services.

 

Q.  When will my car and driver arrive at my pick up location? What if the car is late?

 

A. All Chauffeurs will arrive fifteen minutes prior to our scheduled reservation time.  If, for any reason, your driver is running late or if your limousine is delayed, simply contact our VIP Towncar & Limousine Customer Service staff and we will resolve any challenges that may arise.

 

Q. Is there a minimum hourly rental requirement?

 

A. Most limousine companies do not provide service for less than three hours. In order for you experience the best we have to offer, each of our vehicles is meticulously prepared and detailed for at least 45 minute before and after each guest event. Therefore, we do maintain a minimum hourly requirement.  In special situations, we may deviate from our policy. Please contact our Customer Service Representatives to determine how we can satisfy your personal needs. Services vary for wedding limo services, City and wine tours, and Houston party bus rentals.

 

Q.  If we are having a great experience, can we extend our reservation time and keep our party going?

 

A. Absolutely! However we can’t guarantee that the additional time will be available, you may continue to enjoy your reservation as long as we can provide service to you without jeopardizing the needs of our next guests.  Simply discuss your desires with the Reservations team and we will do everything in our power to meet your needs and extend your enjoyment.

 

Q.  Are the vehicles certified and insured?

 

 A. All of our vehicles is QVM certified which means that all vehicles have been tested for quality, safety, and structural integrity. You can rest assured that your limousine is the highest quality certified vehicle available. All of our vehicle are also fully insured, licensed, and registered with the City of Houston State Department of Transportation. Guests are welcome to inspect our safety documents which are carried on board each of our vehicles.

 

Q.  How do I cancel a reservation? Is there a fee?

 

A. On occasion, circumstance may dictate a change in a guest’s schedule and a prior reservation needs to be canceled. Due to our customer focused scheduling process, VIP Towncar& Limousine WILL NOT double book reservations or place a guest’s special event in jeopardy. In order to meet the needs of our clients; we require at least 48 hours notification of a cancelled reservation. If we are unable to receive adequate notification, a cancellation fee of 50% will be applied. In most cases, our customer service staff will be able to re-schedule your special event with a minimal amount of time and inconvenience.

 

Q.  What type of supervision do you provide for High School age clients?

 

A.  Providing Houston Limousine & Party Bus rental transportation services for minor clients is both an honor and an incredible responsibility. We strive for all of our client s to experience a phenomenal evening. Our graduation and Prom customers are no different. We take special pride in delivering our younger clients with five star quality and SAFETY. For this reason, we adamantly prohibit the use of any drugs or alcohol in our vehicles and during any of our transportation events. To do otherwise would be illegal and morally inexcusable. All minors and parents must complete and endorse our Security for Minors Safety Agreement prior to any transportation event.

 

Q.  Which airports do VIP Towncar & Limousine service?

 

A. All Houston area airports including private airports George Bush Intercontinental Airport (IAH) , Ellington Fields Airport, William P. Hobby Airport (HOU), Sugarland Airport

 

 VIP Towncar & Limousine also provides Sugarland Airport Transportation Service, Houston Airport Transportation, Black Car Service, George Bush Intercontinental Airport IAH Airport Shuttle Transportation, Houston Limo, Woodlands Limousine, Houston Airport Limo, Katy Airport Transportation, Pearland Airport Shuttle Service, Houston Sedan Town Car Transportation Service, Ground Transportation, Airport Shuttle, Airport Services, Airport Service, Missouri City Airport Service, Houston Airport Sedans, and Houston Airport Limo Service. Simply click below on our Make Reservations button or call us at 800-614-1573.

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